The Promotion of Access to Information Act provides a process for requesting records held by public and private bodies when the statutory requirements are met. HSC should maintain and publish the final approved PAIA manual and Information Officer details applicable to its legal entity.
Use the HSC Rights Request form and select PAIA Access. HSC may require identity verification, the prescribed request details and any fees permitted by law before records are released.
Requests are assessed against PAIA, POPIA, confidentiality, privilege, third-party rights and any lawful grounds for refusal or severance. A decision and any available complaint/review route should be communicated to the requester.
If a requester is dissatisfied with a PAIA/POPIA outcome, the applicable statutory complaint process with South Africa's Information Regulator may be available.
